Introduction
Adhera Health, Inc. (referred to in this policy as Adhera Health, we, us, or our) is committed to protecting the privacy of individuals who visit our website, use our services, or interact with us in any way. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access our website at adherahealth.lol or engage our computer systems design, integration, and technical consulting services.
Adhera Health, Inc. is a corporation registered in the United States with its principal place of business at 1001 Page Mill Rd Bldg 1, Palo Alto, California 94304-1006. We operate within the Professional, Scientific, and Technical Services sector, specializing in computer systems design and related services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or providing us with your personal information.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us when you use our website or interact with us. This includes information you submit through our contact forms, such as your full name, email address, organization name, and any details you include in your message. If you communicate with us via email at support@adherahealth.lol, by telephone at +1 (234) 603-2867, or through any other channel, we may retain records of those communications and the information you share.
When you engage our professional services, we may collect additional information necessary to deliver those services, including business requirements, technical specifications, project documentation, and contact information for your representatives. The specific information collected in a service engagement will be defined in our service agreement with you or your organization.
Information Collected Automatically
When you visit our website, certain information is collected automatically by our servers and through third-party analytics tools. This information includes your IP address, browser type and version, operating system, referring URL, pages visited on our site, the date and time of your visit, and your general geographic location based on IP address. We also collect information about how you interact with our website, including which links you click and how long you spend on each page.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.
The types of cookies we use include essential cookies required for the basic functioning of our website, analytics cookies that help us understand how visitors interact with our pages, and preference cookies that remember your settings for future visits. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect your experience on our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, comments, or requests submitted through our contact forms or communication channels.
- To provide, maintain, and improve our computer systems design, integration, and consulting services.
- To communicate with you about our services, project updates, and relevant industry developments that may be of interest to you, where you have consented to receive such communications or where we have a legitimate interest in doing so.
- To analyze usage patterns and improve the functionality, content, and user experience of our website.
- To protect the security and integrity of our website, systems, and data.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To process transactions and manage business relationships with our clients, vendors, and partners.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on the following legal grounds under the General Data Protection Regulation (GDPR):
- Consent: Where you have given us explicit consent to process your personal data for a specific purpose, such as receiving marketing communications. You have the right to withdraw your consent at any time.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract, such as providing our services or responding to a service inquiry.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. Our legitimate interests include operating and improving our website, understanding how our services are used, and communicating with clients and prospects.
- Legal Obligation: Where processing is necessary to comply with applicable legal or regulatory obligations.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in operating our website, hosting services, analytics, email delivery, and other business functions. These providers are contractually bound to protect your information and may only use it for the purposes we specify.
- Professional Advisors: We may disclose information to our legal counsel, accountants, auditors, and other professional advisors where necessary to obtain professional advice or to establish, exercise, or defend legal rights.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- Legal Compliance: We may disclose information when required by law, court order, or governmental regulation, or when we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The specific retention period depends on the nature of the information and the purpose for which it was collected.
When we no longer have a legitimate business need to retain your information, we will delete or anonymize it in a secure manner. If deletion is not immediately possible due to technical or legal constraints, we will securely isolate your information from further processing until deletion can be completed.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL protocols, secure server infrastructure with access controls, regular security assessments, and internal policies governing data handling and access.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents and notifying affected individuals as required by applicable law.
Your Rights
Under the GDPR (EEA and UK Residents)
If you are located in the European Economic Area or the United Kingdom, you have the following rights regarding your personal data:
- Right of Access: You have the right to request access to the personal data we hold about you and to obtain information about how we process it.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request deletion of your personal data where there is no compelling reason for its continued processing, subject to certain exceptions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to its processing.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
- Right to Object: You have the right to object to processing of your personal data based on our legitimate interests, including direct marketing. We will cease processing unless we have compelling legitimate grounds that override your interests.
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Under the CCPA (California Residents)
If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Opt Out of Sale: We do not sell personal information. However, if our practices change in the future, we will provide you with the right to opt out of the sale of your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, including by denying services, charging different prices, or providing a different level of service.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information promptly.
International Data Transfers
Adhera Health is based in the United States. If you are located outside the United States, please be aware that the information we collect may be transferred to, processed, and stored in the United States or other jurisdictions where we or our service providers operate. Data protection laws in these countries may differ from those in your country of residence.
When we transfer personal data from the European Economic Area, the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection by the European Commission, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your personal data receives adequate protection.
Third-Party Links
Our website may contain links to third-party websites, plugins, or services that are not owned or controlled by Adhera Health. This Privacy Policy applies only to information collected by our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational considerations. When we make material changes, we will update the Last Updated date at the top of this policy and may notify you through a notice on our website or through other appropriate channels. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Adhera Health, Inc.
1001 Page Mill Rd Bldg 1
Palo Alto, California 94304-1006
United States
Email: support@adherahealth.lol
Phone: +1 (234) 603-2867
If you are located in the European Economic Area and have an unresolved privacy concern, you have the right to lodge a complaint with your local data protection supervisory authority.